If you are not happy with your goods or have changed your mind you can return your product within 14 days and get a refund, if 14 days have passed unfortunately we cannot offer you a refund or exchange,
In order to request a return, your item must be unused and in the original packaging. Please note we will not issue a full refund if the item is not in its original packaging, damaged or missing parts.
In order to process your return we will require original receipt or order number.
The process of returning your goods
To start the returns procedure please email info@fogghausvapes.co.uk. Please include in your email the following:
Full Name.
Order Number.
Contact Number.
Address.
Items that you want to return.
Reason why.
Once we receive your email a member of our team will get back to you in 1-2 working days confirming you can return your goods.
After you have received confirmation, you must post the returned goods back to us at Preston House, Preston Street, Bradford, West Yorkshire, BD7 1JE. Please include the returns slip provided by on of our team in your package.
We recommend you use Signed for First Class post to avoid the goods being lost in the post.
What cannot be returned
You cannot return the following:
Gift cards.
E-Liquids cannot be returns as they are classed as consumable products.
Tanks, unless they are faulty due to hygiene and safety reasons.
Coils once they are opened.
Tanks, Kits, Coils once the seals are broken.
Sale items.
Refunds
Once we have received your return and it has been inspected we will send you a confirmation email notifying you that we have received your return. This will be followed up by an email to confirm if your return has been approved or rejected.
If your refund has been approved we will process the refund to your original payment method. Please allow 7-14 working days for the refund to appear in your bank account.
Shipping
To return your product you must post the returned goods back to us at Preston House, Preston Street, Bradford, West Yorkshire, BD7 1JE. Please include the returns slip provided by on of our team in your package.
We recommend you use Signed for First Class post to avoid the goods being lost in the post.
Any postage & packaging costs for returning your item back to us will not be refunded back to you, these are your responsibility.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement
1 year
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
tk_lr
1 year
This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
tk_or
5 years
This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
tk_r3d
3 days
The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
Cookie
Duration
Description
tk_ai
5 years
Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience.
tk_qs
30 minutes
Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience.